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Justin Hassall, Informed Solutions转型总监
None of us can escape the daily reminder of the extreme times of change now upon us. Organisations have split their people between office and remote-working and the vast majority have entered 100% remote working territory. The importance of taking on a new operational mind-set and quickly shifting to remote collaboration as organisations, 两者都在为同事们开展日常活动, 同时,为客户提供服务也是至关重要的.
工作文化和企业思维也发生了变化, 真的是一夜之间——有活动, 以前所未有的方式测试流程和操作模型. The ability of whole organisations to embrace new ways of working and innovative delivery of service will make a huge difference over the coming days, 周和月.
With a rich pedigree in designing and delivering the digital services that are used by millions of people every day, 鉴于目前的混乱局面,我们或许处于令人羡慕的位置. 话虽如此, the move towards full remote working for operational teams without loss of productivity is a daunting one for any organisation, especially given the immediate and urgent need for change and transformed of ways for working.
在Informed Solutions, our People Services team (we don’t like the term HR as we see our colleagues as much more than resources) has been a central leader in quickly and effectively creating the awareness for change, and helping the whole organisation develop full remote working plans within a matter of days. 我们领导团队的行为, 谁曾经历过动荡的时代, 还有我们年轻的团队成员, who have shown great resilience despite experiencing such chaos for the first time, 扮演了变革的角色, 以积极的态度为整个组织指明前进的方向, 实用性, 支持和鼓励.
From building individual plans for each team member that allow everyone to fulfil their roles and responsibilities on behalf of colleagues and clients alike, to working with our technical teams to test and ensure our global collaboration backbones and tools remain strong and stable, 所有服务团队之间的协作——以人为本的服务, has ensured we can continue to deliver the high quality services 我们的客户 expect.
有了系统和流程, and with tools and technology to support business as usual in very unusual times (and yes, 我们当然怀念面对面的合作。, the challenge now transfers to wider company leadership with regard to supporting teams in remote settings both from an operational and team well being perspective, ensuring business and improvement initiatives continue and that learning and development remains a core focus, rather than sitting in a holding pattern until a break in COVID-19 cloud cover.
现在, 沟通和协作已成为中心议题, 我们的团队塑造并改善了彼此之间的关系, 充分利用我们在技能和人才方面的多样性, 适应和塑造基于完全远程工作方式的交流.
明白我们都是一条船上的人, 那种性格的力量, 积极和适应力是稳定的关键行为, development and growth during the coming months has been a key driver for our effective People Services-led shift in working practices in this time of uncharted change.